Privacy Policy

INNOVATIONSATSS PRIVATE LIMITED
(Operating under the brand name "Shakti Wearables")

Last Updated: 17 June 2026

IMPORTANT NOTICE

This Privacy Policy describes how Innovationsatss Private Limited ("Company", "we", "us", "our"), operating under the brand name Shakti Wearables, collects, uses, stores, processes, shares, and protects information when users access our website, mobile applications, wearable devices, products, and related services (collectively, the "Services").

Registered Office

Plot No. 23, Sector 18,
Gurugram, Haryana – 122015
India

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to:

• Shakti Wearables websites

• Mobile applications

• Wearable devices

• Customer support interactions

• Product purchases

• Marketing communications

• Corporate and institutional engagements

• Any services operated by Innovationsatss Private Limited

2. Information We Collect

2.1 Personal Information

We may collect:

• Full name

• Mobile number

• Email address

• Shipping address

• Billing address

• Organisation name (if applicable)

• Account credentials

• Customer identification information voluntarily provided by you

2.2 Transaction Information

We may collect:

• Purchase history

• Product orders

• Payment confirmations

• Refund requests

• Warranty claims

• Customer service records

Note: Payment information is processed through authorised third-party payment providers. We do not store complete payment card information on our servers.

2.3 Device and Technical Information

We may automatically collect:

• Device model

• Operating system

• Browser information

• App version

• Device identifiers

• IP address

• Mobile network information

• Crash reports

• Error logs

• Performance diagnostics

• Security logs

• Usage statistics

2.4 Wearable Device Information

Where applicable, we may collect:

• Device pairing information

• Bluetooth connectivity status

• Device configuration information

• Firmware version

• Device health diagnostics

• Battery status

• Device performance information

Such information is collected solely to support product functionality, troubleshooting, maintenance, security, and product improvement.

2.5 Communication Information

Information provided when:

• Contacting customer support

• Participating in surveys

• Submitting reviews

• Providing feedback

• Reporting product issues

3. Location Information

Our application may request access to your device location, including precise or approximate location data, only after obtaining your permission.

Location information may be used solely for:

• Emergency assistance features

• Live location sharing initiated by the user

• Safety-related functionality

• Device operation and support

We do not use location information for unrelated advertising profiling or unauthorised tracking.

4. Emergency Contact Information

Users may voluntarily provide emergency contact information.

By providing emergency contact details, you represent and warrant that:

• You have authority to provide such information.

• The emergency contact has consented to being designated as an emergency contact.

• You are responsible for maintaining the accuracy of such information.

5. Application Permissions

Depending on functionality used, the application may request access to:

• Location

• Bluetooth

• Notifications

• Camera

• Contacts

• Device storage

Permissions are requested only when required for specific functionality and are not used beyond their intended purpose.

6. How We Use Information

We may use information for:

• Processing purchases

• Delivering products

• Managing accounts

• Providing customer support

• Enabling wearable functionality

• Supporting emergency features

• Product improvement

• Security monitoring

• Fraud detection and prevention

• Analytics and performance monitoring

• Warranty administration

• Legal compliance

• Internal business operations

• Communication with users

7. Legal Basis for Processing

Where required under applicable law, including the Digital Personal Data Protection Act, 2023, we process personal data based upon:

• User consent

• Performance of contractual obligations

• Compliance with legal obligations

• Legitimate business interests

• Protection of user safety and security

8. Sharing of Information

We do not sell personal information.

We may share information with:

• Payment processors

• Logistics and shipping providers

• Technology service providers

• Cloud infrastructure providers

• Customer support vendors

• Analytics providers

• Fraud prevention providers

• Professional advisers

• Government authorities where legally required

9. Business Transfers

User information may be transferred in connection with:

• Mergers

• Acquisitions

• Investment transactions

• Corporate restructuring

• Asset sales

• Reorganizations

10. Data Security

We implement commercially reasonable administrative, technical, organisational, and physical safeguards designed to protect information against:

• Unauthorized access

• Disclosure

• Alteration

• Destruction

• Misuse

11. Data Breach Response

In the event of a suspected or confirmed security incident, the Company reserves the right to:

• Investigate the incident

• Take corrective measures

• Notify affected users where required by law

• Cooperate with regulatory authorities and law enforcement agencies

12. Data Retention

Information shall be retained only for as long as reasonably necessary to:

• Provide Services

• Fulfil contractual obligations

• Comply with legal requirements

• Resolve disputes

• Enforce agreements

13. Cookies and Similar Technologies

We may use:

• Cookies

• Web beacons

• Analytics tools

• Similar technologies

To:

• Improve user experience

• Remember preferences

• Analyse usage

• Maintain security

• Improve performance

14. User Rights

Subject to applicable law, users may have rights to:

• Access personal information

• Correct inaccurate information

• Update information

• Withdraw consent

• Request deletion

• Request data portability where applicable

• Object to certain processing activities

15. Withdrawal of Consent

Users may withdraw consent by:

• Updating account settings

• Disabling permissions

• Contacting us directly

16. Account Deletion

Users may request account deletion by contacting us.

Certain information may be retained for:

• Legal compliance

• Fraud prevention

• Security purposes

• Warranty obligations

• Dispute resolution

17. Children's Privacy

Our Services are not intended for children under eighteen (18) years of age without parental or guardian supervision and consent.

18. International Data Transfers

The Company currently operates primarily within India. Some service providers may process information outside India, and appropriate safeguards will be implemented where required.

19. Law Enforcement and Legal Disclosures

We may disclose information when necessary to:

• Comply with legal obligations

• Respond to lawful requests

• Protect rights and property

• Investigate fraud

• Prevent security incidents

• Protect public safety

20. Emergency Features Disclaimer

Emergency and safety features depend upon factors including:

• Network availability

• Battery status

• Device functionality

• Bluetooth connectivity

• GPS availability

• User actions

• Third-party telecommunications services

21. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for:

• Indirect damages

• Consequential damages

• Incidental damages

• Loss of data

• Service interruptions

• Third-party service failures

• Network outages

• Unauthorised access beyond our reasonable control

22. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Changes become effective upon publication of the revised version.

23. Grievance Redressal

Privacy & Grievance Officer

Innovationsatss Private Limited

Email: urojshaktiwearables@gmail.com

We will make reasonable efforts to respond within applicable legal timelines.

24. Contact Information

Innovationsatss Private Limited
(Operating under the brand name "Shakti Wearables")

Registered Office

Plot No. 23, Sector 18
Gurugram, Haryana – 122015
India

Email

uroojshaktiwearables@gmail.com