Support Policy

INNOVATIONSATSS PRIVATE LIMITED
(Operating under the brand name "Shakti Wearables")

Last Updated: 17 June 2026

At Shakti Wearables, we are committed to providing professional and timely assistance regarding our products and services. This Support Policy outlines the scope, limitations, and conditions governing customer support provided by Innovationsatss Private Limited.

1. Support Channels

Official support is available exclusively through channels authorized by Shakti Wearables.

Contact Information

Support Email:
uroojshaktiwearables@gmail.com

Website contact forms and support channels officially listed on the Company's website may also be used where available.

Unofficial Channels

The Company shall not be responsible for communications made through:

• Personal phone numbers

• Unofficial WhatsApp accounts

• Unofficial social media accounts

• Third-party agents not authorized by the Company

• Fraudulent websites or impersonators

Customers are responsible for verifying that they are communicating through official Company channels.

2. Support Hours

Support requests are handled during normal business operating hours.

Response times may vary based upon:

• Query volume

• Product launches

• Weekends

• Public holidays

• Technical issues

• Force majeure events

The Company does not guarantee specific response or resolution times.

3. Scope of Support

Support may be provided for:

• Product information

• Product setup assistance

• Product usage guidance

• Order status inquiries

• Shipping updates

• Warranty claims

• Return and replacement requests

• Technical troubleshooting

• Account-related inquiries

• General customer service matters

Support services are limited to issues reasonably related to Shakti Wearables products and services.

4. Emergency Assistance Disclaimer

Important Notice

Shakti Wearables is not an emergency response provider.

Customer support services do not provide:

• Emergency assistance

• Law enforcement services

• Medical assistance

• Crisis intervention

• Real-time personal safety monitoring

• Rescue operations

• Security services

Customers experiencing emergencies should immediately contact:

• Local emergency services

• Law enforcement agencies

• Medical professionals

• Other appropriate emergency responders

The Company shall not be liable for delays in responding to support requests during emergencies.

5. Product Usage Guidance

Any information, guidance, suggestions, recommendations, or troubleshooting assistance provided by support personnel is provided for informational purposes only.

Customers remain solely responsible for:

• Proper product use

• Compliance with instructions

• Personal safety decisions

• Following user manuals and safety guidelines

Support guidance does not constitute professional, legal, medical, security, or safety advice.

6. Verification Requirements

To investigate or resolve customer concerns, the Company may require:

• Order number

• Proof of purchase

• Customer identification information

• Product serial number

• Photographs

• Videos

• Diagnostic information

• Device logs where applicable

Failure to provide requested information may limit, delay, or prevent support services.

7. Warranty, Return and Replacement Claims

Warranty, return, refund, and replacement requests remain subject to:

• Applicable Company policies

• Product inspection

• Internal verification

• Eligibility requirements

Support personnel cannot guarantee approval of warranty, refund, replacement, or return requests.

8. Support Records

The Company may retain records of:

• Emails

• Support tickets

• Chat communications

• Call records where legally permitted

• Attachments and supporting documentation

Purpose of Retention

Records may be used for:

• Quality assurance

• Training

• Dispute resolution

• Fraud prevention

• Legal compliance

All records shall be handled in accordance with the Company's Privacy Policy.

9. Misuse of Support Services

The Company reserves the right to refuse, restrict, suspend, or terminate support services in cases involving:

• Abusive language

• Harassment

• Threatening conduct

• Fraudulent claims

• False information

• Repeated policy abuse

• Excessive or unreasonable support requests

• Misuse of products

• Illegal activity

10. No Guarantee of Resolution

While the Company will make reasonable efforts to assist customers, support services do not guarantee:

• Resolution of every issue

• Product replacement

• Product repair

• Refund approval

• Specific outcomes

All resolutions remain subject to:

• Company policies

• Technical feasibility

• Product condition

• Internal verification

11. Third-Party Services

The Company is not responsible for issues arising from:

• Third-party delivery partners

• Third-party payment processors

• Mobile network providers

• Internet service providers

• Device manufacturers

• Third-party software or applications

Support may be limited where an issue originates from a third-party service beyond the Company's control.

12. Force Majeure

Support operations may be delayed, interrupted, restricted, or unavailable due to circumstances beyond the Company's reasonable control, including:

• Natural disasters

• Government actions

• Pandemics

• Cybersecurity incidents

• Telecommunications failures

• Power outages

• Labor disruptions

• Technical failures

The Company shall not be liable for support interruptions resulting from such events.

13. Limitation of Liability

To the maximum extent permitted by law, Shakti Wearables shall not be liable for:

• Indirect losses

• Consequential damages

• Loss of opportunity

• Business interruption

• Delayed support responses

• Third-party failures

• Customer reliance on support communications

• Decisions made by customers based on support information

Nothing in this Policy excludes liability that cannot lawfully be excluded under applicable law.

14. Policy Updates

The Company reserves the right to modify, update, suspend, or withdraw this Support Policy at any time.

Changes become effective upon publication on the Company's website.

Continued use of products or services constitutes acceptance of the revised Policy.

15. Contact Information

Innovationsatss Private Limited
(Operating under the brand name "Shakti Wearables")

Registered Office

Plot No. 23, Sector 18
Gurugram, Haryana – 122015
India

Support Email

uroojshaktiwearables@gmail.com