Shakti Wearables

Last updated: 06-02-2026

Our support team is available to assist with product, order, and general queries related to Shakti Wearables. This policy explains how and when support is provided.

1. Support Channels

Customers can reach our support team via email at uroojshaktiwearables@gmail.com or through official communication channels listed on our website. We do not provide support through personal numbers or unofficial social media accounts.

2. Support Hours

Support requests are addressed during business hours only. Response times may vary depending on query volume, weekends, holidays, or unforeseen circumstances.

3. Scope of Support

We assist with order status, shipping updates, product information, usage guidance, and approved return or replacement requests. Support does not include legal advice, emergency assistance, or real-time personal safety intervention.

4. Product Usage Guidance

Any instructions or guidance provided by our support team are informational only. Customers are responsible for the proper usage of products as per the user manual and safety guidelines.

5. Verification & Documentation

We may request order details, proof of purchase, images, or videos to verify issues before providing support, replacements, or refunds. Failure to provide requested information may result in delayed or denied support.

6. Misuse & Abuse of Support

We reserve the right to refuse or limit support in cases of abusive language, false claims, repeated policy abuse, or misuse of products.

7. No Guarantee of Resolution

While we aim to resolve all genuine concerns, support assistance does not guarantee refunds, replacements, or specific outcomes. All resolutions are subject to policy eligibility and internal verification.

8. Policy Updates

This Support Policy may be updated at any time without prior notice. Continued use of our products or services constitutes acceptance of the updated policy.